FAQ: Hand of Glory: Modular Magnetic Gaming Miniatures
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I get extra magnets and steel plugs?

Yes, in addition to throwing in a few extras, we will have packages of both available in the pledge manager after the campaign.

Last updated: July 18, 2017 12:10

Do the minis come painted?

The figures and items come unpainted. Painting them is the fun part!

Last updated: July 18, 2017 12:10

Is there a HoG game?

Not yet, but we have big ideas!

Last updated: July 18, 2017 12:10

Can I suggest additional items and figures for future lines?

Absolutely! We have already received many amazing ideas. Either post a comment or shoot us an email at handofgloryco@gmail.com

Last updated: July 18, 2017 12:10

What size are the figures?

The figures are Heroic Scale, or 32mm, and they will not dwarf (pun intended) your other figures.

Last updated: July 18, 2017 12:10

Do the figures include empty hands?

The individual figures do not include empty hands, but there are empty hands, including fists, scattered throughout the weapons & items series. We are considering offering a pack of several empty hands which will be available in the pledge manager once the campaign is finished.

Last updated: July 18, 2017 12:11

Will you offer a carrying case?

We are not currently planning on offering carrying cases for this campaign but we will explore creating one for the future!

Last updated: July 18, 2017 12:10

Are these toys?

NO. Hand of Glory model kits are NOT TOYS and are not intended to be used by children. They contain very small parts and magnets and should be kept away from children and pets at all times.

Last updated: July 26, 2017 06:40

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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